Ask a Prospective IT Support Company These Questions
There are many IT support suppliers, however not all are going to be able to keep your business running so select carefully. After all, it's no use having computers, servers, network devices and software experiencing regular downtime. So it is no use having a contract with an IT service company unless they can answer the following five questions to your satisfaction.
Put these questions to your IT service company:
1. Are you qualified as a Microsoft Partner
Microsoft is such a major provider behind everything in your business IT, any IT supplier must be really conversant with its fundementals. Look for the Microsoft Partner logo before you accept a quote; this reassures you of a high level of Microsoft software expertise.
2. Do you offer remote monitoring?
By monitoring the health of your IT system, the IT support provider will be able to reduce and avoid any downtime to your system.
3. Do you cover computer peripherals?
There is no point in covering only your desktops, laptops when frequently the root of the problem is with a router or printer. Frequently these go wrong or cause problems. Ensure that the IT technicians are willing to support these devices too.
4. The pricing of your IT services ?
Many companies charge for every single extra. Fixed-price IT support companies, although they may be harder to find, should be a lot easier for your CFO to deal with and frequently more cost effective in the long run.
5. Do you deal in plain English?
This is one of the most vital aspects! IT suppliers are renowned for bamboozling clients with tech-speak. A good start is to see if that the answers you receive from this check list are in everyday English.
Chorus IT is one of the leading IT support Bristol firms and has been providing IT services for a decade, so this check list has been developed from our real world experience of supporting our clients' IT.
Put these questions to your IT service company:
1. Are you qualified as a Microsoft Partner
Microsoft is such a major provider behind everything in your business IT, any IT supplier must be really conversant with its fundementals. Look for the Microsoft Partner logo before you accept a quote; this reassures you of a high level of Microsoft software expertise.
2. Do you offer remote monitoring?
By monitoring the health of your IT system, the IT support provider will be able to reduce and avoid any downtime to your system.
3. Do you cover computer peripherals?
There is no point in covering only your desktops, laptops when frequently the root of the problem is with a router or printer. Frequently these go wrong or cause problems. Ensure that the IT technicians are willing to support these devices too.
4. The pricing of your IT services ?
Many companies charge for every single extra. Fixed-price IT support companies, although they may be harder to find, should be a lot easier for your CFO to deal with and frequently more cost effective in the long run.
5. Do you deal in plain English?
This is one of the most vital aspects! IT suppliers are renowned for bamboozling clients with tech-speak. A good start is to see if that the answers you receive from this check list are in everyday English.
Chorus IT is one of the leading IT support Bristol firms and has been providing IT services for a decade, so this check list has been developed from our real world experience of supporting our clients' IT.
