VOIP Internet Phone Center

I don’t know about you but when I’m busy at my PC, I’m not exactly inclined to pick up the phone when it rings anymore. I tried using a headset on my fixed line. But then if I had to make a call I’d have to pick up the phone just the same. So I thought I’d try out a softphone like the one offered by my existing Vonage Internet phone service.

It’s cool that I can now get all the features of my regular telephone (and more!) in a PC interface. I can call and receive calls from a regular or mobile phone, and also listen to my voicemail. And I get all the free Vonage services that go with it.

For instance, I can add my softphone number to my “Ring List”. Then I can take a call on my mobile phone when I’m outside.

During emergencies, my Vonage Internet phone service will be a great thing to have. If I dial 911, my call will get routed to the Vonage NECC (National Emergency Call Center) where an agent will take care of calling local authorities to give them my location and callback info.

If you have Internet phones from other providers, you may also be able to download free softphones off the Internet. Now, aren’t you beginning to like Vonage too?

Voice over IP products are available for almost anything you can think of doing over the phone – or off it. Call centers, for example, use IP phones that don’t require agents to pick up a handset to receive, handle, and make calls.

A VoIP product can even integrate all your contact numbers (residence, office, mobile) into a single number or redirect any call you receive to the phone (or computer) that’s most convenient at a given time of day. You can even hook it up to an answering service or channel your calls to a colleague if you should be unavailable.

Sending speech or audio over Internet protocol has never been more convenient than it is today with Voice over IP products that are scalable to accommodate almost any budget, from single-use to a contact center with hundreds of simultaneous users, without sacrificing quality.

If you’re concerned about security issues since voices or conversations are now sent like data over the Internet and are therefore similarly vulnerable to viruses and hacking, then worry no more. Voice over IP products also include security offerings specifically designed to protect your network from attacks directed at your VoIP data and connections.

Given aggressive competition within the VoIP market, as well as from landlines and mobile services, expect VoIP products and services to scale down even more in terms of price in the days to come.